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Axiom Technology Group Launches Quarterly Customer Service Survey Winners

May 7, 2015

Axiom Technology Group SurveyStamford, Conn.May 6, 2015 – In order to ensure the company provides the highest level of customer care possible, Axiom Technology Group surveys its clients each quarter to identify potential areas of improvement for the services it offers. In addition to enhancing their programs, survey participants are automatically entered into a raffle, and today we’re thrilled to announce the six winners of this quarter’s contest, all of whom were chosen at random:

  • Grand Prize: Lex Products Grand Prize
  • Runner-up: GADC River House Runner-up Prize
  • Runner-up: Lincoln Healthcare Events Runner-up Prize
  • Runner-up: P.A.W. Capital Partners Runner-up Prize
  • Runner-up: Child Guidance Center Runner-up Prize
  • Runner-up: B.D.C. Partners Runner-up Prize

Axiom prides itself on delivering a level of customer service we think you’ll have a hard time finding anywhere else. By surveying our clients at the end of each quarter, we’re able to identify our strongest areas as well as those we could further develop. Altogether, this helps us reinforce our support services.

After we synthesize the survey results, our Technical Account Leads (TALs) follow up with each client individually, asking them to weigh in on four distinct aspects of our services. Here’s what you can expect our TALs to discuss:

  1. Partnership: We want to make sure that we thoroughly understand your business goals, and we want to know everything we can do to consistently improve the relationship we have with you. Let us know if and how we should change.
  1.  Accuracy: How’s our attention to detail? We strive to be as thorough as possible, so we ask clients to identify any areas where we could do be doing better.
  1.  Helpfulness: Beyond simply managing IT resources, we advise our clients as to which solutions make the most sense for their particular situations. We’re also committed to educating them about any changes in IT that may affect their businesses. We want to help your organization as much as we can.
  1.  Promptness: In today’s fast-paced business world, just a few hours of downtime can be crippling for any business. We want to make sure that we’re responding to your needs in a timely enough fashion.

We believe that by maintaining an open dialogue with our clients, we’re able to consistently improve our support services—which in turn helps our customers better serve their own clients.

By participating in these quarterly surveys, clients are not only able to improve the quality of the services they receive—in a way that’s completely customized to their needs—they might also get lucky and win a pretty sweet prize.

For more information about becoming an Axiom client or learning more about our products and services please contact our New Accounts Department at info@thinkaxiom.com or dial 888.324.0002 for assistance. 

“Axiom does a phenomenal job making sure we are up to date with technology, keeping us secure, up to date, and my staff happy. We’re both on the same side of the table.”
– Ray Kubick, Northwestern Mutual

Learn how Axiom can help your business

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