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Why Transparency is Important in the IT Service Industry

September 14, 2016

Transparency in the IT IndustryIn any industry, transparency is considered a must, and for many good reasons. Whether it is transparency within the business, or with suppliers outside of the business, the need to be upfront about what is going on, what is being spent, what is needed, and what problems need to be addressed, is crucial to any company’s success. The same goes for the IT service industry.

In the IT service industry, as with any other industry for that matter, telling clients what is going on will help both entities establish a culture of trust. This is because these companies have to work together, and they need to be able to depend on one another to help keep a business running as smoothly as possible. When a provider fails to deliver on a promise, and to add to that the failure is the lack of transparency, the problem becomes convoluted.

Why Transparency is Crucial in Business

Aside from helping establish trust between both parties, transparency has also been noted to bring about a lot of positive trends, and these include the following:

Problem solving becomes more effective due to the fact that all of the elements that may be the cause of such a problem are there for both to see. This opens up the doors to collaboration and to getting to the root of such an issue since ideas will come from both sides and not just from one.

It establishes good customer service, which in turn fosters a relationship that can last for a very long time. This is a good thing for both the service provider and the customer since this will help keep the service provider in business with the customer, and the client will have a service provider that already understands what it needs and what has to be undertaken to give them what the business requires.

Questions about what is being done, where the money is being spent, and what improvements are required need not be asked. This helps both the provider and the client to move forward in the same direction because the information needed for such a move is already laid out on the table. It will then be left up to the client how soon such a plan will be enacted.

Customer loyalty becomes the norm. This is because the customer already gets what they want from the provider without the need for prodding and probing. It also helps both sides to work together better since the loyalty that is already there will allow any suggestions for the improvement of a company’s needs speedier approval.

These are just some of the things that transparency does for the IT service industry, as well as for any other industry. The upfront exposure of what is being done, and what is needed, as well as where the money you are paying is going to, will help give clients peace of mind and providers the kind of trust they need in order to do what is best for these clients. This way, both sides are happy and are getting what they should, which help make the work more efficient and easier.  

“Axiom does a phenomenal job making sure we are up to date with technology, keeping us secure, up to date, and my staff happy. We’re both on the same side of the table.”
– Ray Kubick, Northwestern Mutual

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